Privacy Policy

FILAMART Privacy Policy

Welcome to FILAMART! Your privacy is important to us. This Privacy Policy explains how FILAMART collects, uses, shares, and protects your personal information when you use our website, mobile application, and related services (collectively, the Service").

By using FILAMART, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

A. Personal Information

When you create an account, place an order, or interact with our services, we may collect:

Full Name

Email Address

Mobile Number

Shipping & Billing Address

Payment Information (handled securely by third-party payment providers)

Account Preferences (Wishlist, Reviews, Feedback, etc.)

B. Usage Data

When you browse our website or use our app, we automatically collect:

IP Address

Device Information (Model, OS, Browser Type, etc.)

Pages Visited & Time Spent

Referring Website or Advertisement

C. Location Data

If you grant permission, we collect your location data to:

Show nearby available products

Provide accurate order tracking

Offer location-based deals and recommendations

You can enable or disable location access in your device settings anytime.

D. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your shopping experience:

Essential Cookies: Help run the website smoothly

Preference Cookies: Save your settings and preferences

Security Cookies: Protect against fraud and unauthorized access

Advertising Cookies: Show personalized offers and ads

You can manage or disable cookies in your browser settings, but some features may not work properly.

2. How We Use Your Information

FILAMART uses your data for the following purposes:

✅ To process and deliver your orders

✅ To provide customer support and resolve issues

✅ To improve our website, app, and services

✅ To send order updates, offers, and promotional content

✅ To personalize product recommendations

✅ To prevent fraud and secure user accounts

✅ To comply with legal obligations and regulatory requirements

3. How We Share Your Information

We do not sell your personal data. However, we may share it in the following situations:

With Service Providers: Third-party vendors (payment gateways, delivery partners, customer support) who help us provide services.

For Legal Reasons: If required by law, regulation, or government request.

In Business Transfers: If FILAMART is involved in a merger, acquisition, or sale of assets.

With Your Consent: When you allow us to share your data for promotional or marketing purposes.

4. Data Security

We take the security of your personal data seriously and implement appropriate measures to:

✅ Protect against unauthorized access, alteration, or loss of data

✅ Secure transactions using SSL encryption and PCI-DSS standards

✅ Regularly monitor for security vulnerabilities

However, no online platform can be 100% secure. We encourage users to maintain strong passwords and be cautious with account details.

5. Your Rights & Choices

You have the following rights regarding your personal data:

Access & Update: You can review and update your account information anytime.

Opt-Out: You can unsubscribe from marketing emails using the "Unsubscribe" link.

Delete Your Account: You can request account deletion by contacting us.

Manage Cookies: You can control cookies through your browser settings.

For any privacy-related requests, email us at support@filamart.in.

6. Third-Party Services & Payments

FILAMART may use third-party services for:

Payment Processing: We do not store your card details; they are securely handled by payment gateways.

Advertising & Analytics: Third-party tools may collect data to improve marketing campaigns.

We are not responsible for how third-party services handle your data. Please check their respective privacy policies.

7. Changes to This Privacy Policy

FILAMART reserves the right to update this Privacy Policy as needed. Any changes will be posted here, and we may notify you via email or app notifications.

Continued use of our services after updates means you accept the revised policy.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: support@filamart.in

📍 Office Address: Sant Sawta Chowk, Near Mahadev Mandir, Varwade, Shirpur, Tq. Shirpur, Dist. Dhule (MH) 425405

📱 WhatsApp Support: +919373299758

Thank you for choosing FILAMART