to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:

Subject to seller’s return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. 

The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.

The all return option is available only for specific products.

 

For users not availing an all return option, shall be eligible for a ‘Wrong/Defect item return option’ . 

If you opt for the Wrong/Defect item return option:

A.

Late Delivery

 

How to return items?

You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:

If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section. 

Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform. 

After the ‘return request’ has been raised, Return ID will be generated by Amazing shop.

In case you purchase multiple products in a single order, return requests for individual items can also be raised.

Once a return request is raised, Amazing shop shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to Meesho’s discretion. 

If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners. 

you wish to return must be eligible for return.

If the return is not eligible for pickup, a return option will not be available

Once the return is received, you will be provided with a refund or exchange, as requested.

If you intend to return an electronic device that stores any personal information, you must remove/deleted all such personal information from the device prior to returning. Meesho shall not be liable in any manner whatsoever for any use of such information. Such electronic device should be formatted, and screen lock should be disabled. 

No return, exchange shall be accepted if warranty card, if any, is missing while return, or  exchange of product.

The products available on the Platform are usually returnable within 5 days of delivery. However, specific details in relation to each products are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.

How will I get my refund?

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.  

If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.       

In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.

If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.

E.

If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Amazing shop shall not be liable to you in case incorrect bank account details have been provided by you.

In case of any discrepancies regarding receipt of refund amount, Amazing shop may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

 Refund Method

Refund Time Frame

Credit Card, Debit Card, Net Banking, UPI Linked Bank Account

3-7 Business Days

Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)

3-7 Business Days after updating the bank account details

 Instant Refund:

Amazing shop offers instant refund whereby you will get the refund within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The following are the conditions which are required to be met for the return to be eligible for an Instant Refund:

 Instant Refunds are only available for cash on delivery orders.

The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of Amazing shop. reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as Meesho deems fit. 

In the event where the delivery partner is unable to mark the product as successfully picked up in the systems of Meesho, as a result of technical issues, Meesho shall not be liable to process the Instant Refund. 

Amazing shop shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, Meesho may not be able to process the Instant Refund.

Instant Refunds will not be processed in case of instances whereby the systems of Meesho cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances: 

In the event the refund request is raised for a missing product or a product that was not delivered to the customer. 

In the event that  the delivery partner is unable to update accurate details in the systems of Amazing shop regarding the product that has been picked up including tracking details for the product. 

In the event the customer has opted for self shipment, for any reason, and not routed the return via the delivery agents assigned by Amazing shop. In the event that the customer has mistakenly returned additional products along with the products for which the return was initiated. 

Instant Refunds are not available for customers who have purchased products from Resellers on the Amazing shop platform. Amazing shop may not be able to process Instant Refunds in the event of unavailability of services due to any reason including technical issues and downtime,  which may include: (a) downtime in the bank servers which will hamper Amazingshop’s ability to process the refunds, (b) downtime in the Amazing shop platform or communication channel which disrupts the ability of the delivery partner to update the status of the pick up, or (c) other technical reasons which disrupts the process of return and refunds, as may be applicable.

Instant Refunds will not be processed if the bank details or UPI ID is not provided or is inaccurate. 

Amazing shop reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to: (i) any fraud or malpractice committed by the user and detected by Meesho at any point of time, (ii) for any other reason that Meesho may deem fit. 

Miscellaneous 

Please note that all the customer claims and requests for return/refund shall be subject to  Amazing shop’s satisfaction. 

Amazing shop reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

Dear Customer, if you order the product in cash on delivery, then you will have to pay the minimum amount of ₹ 50 in advance and while ordering, keep in mind that you can cancel the product after the product is shipped or you can cancel the product before delivery.  If for some reason you do not receive the product on time or your call is not received, in this case your order will be canceled and the minimum amount of ₹50 paid to us while placing the order will not be refundable. Keep this in mind.

For any further queries regarding return, exchange or refund, please reach out to customer support at

E-mail.support@amazingshop.co.in

Whatsapp.+917057600076